How it works
From the moment it happens to the moment you're paid back
One process. One accountable team. Designed to remove downtime and administration from your business entirely.
2,500
Accident replacement vehicles
30+
Partnered smash repairers
24/7
Claims intake & support
4 states
NSW · VIC · QLD · WA
Minute 0
Notification of accident or loss
Call (02) 8529 1994, email, or lodge in the portal. Our team answers 24 hours a day — including weekends and public holidays. We capture the essentials in under two minutes.
- 24/7 human answer
- Two-minute intake
- Immediate file created
Minutes
AI intake and data mapping
Every document, photo and report you send is parsed by our AI claims system. Data is stripped, classified and mapped to the correct claim fields, parties and cost lines automatically.
- Document data stripping
- Advanced information mapping
- No rekeying, no lost detail
Same day
Validation, liability and assessment
Accident circumstances are validated against damage, timing and location. Fraud indicators are flagged. Our estimators produce a defensible loss position ready for recovery or litigation.
- Accident validation
- Fraud detection
- Independent loss estimate
Often same day
Replacement vehicle delivered
For not-at-fault clients, NON-Stop Rentals delivers a like-for-like accident replacement vehicle from a 2,500-strong fleet — to your depot, home or the repairer.
- 2,500 vehicles
- Like-for-like match
- Delivered to you
Days
Managed repairs
Repairs are authorised to a partnered repairer from our 30+ network, with quotes assessed independently first. Progress is tracked daily and delays escalated before they cost hire days.
- Independent quote review
- Daily cycle-time tracking
- Quality checked on return
Ongoing
Advanced loss recovery
We pursue the full quantum against the at-fault party — repair, hire, towing, storage, loss of use and interest — escalating to ATA Legal where negotiation stalls.
- 10–25% of value recovered
- Event-based legal billing
- Full quantum pursued
Close
Final report and reconciliation
The claim closes with a complete reconciliation: costs incurred, recoveries made, cycle times and downtime. Fleet clients receive portfolio-level reporting on their schedule.
- Full cost reconciliation
- Downtime reporting
- Portfolio insights for fleets
Built for minimal disruption
The measure of a good claim isn't the settlement letter — it's how little your business felt it. We hold ourselves to downtime removed, cycle time reduced and dollars recovered.
- You make one call. We handle insurer, repairer, hire, assessor and recovery.
- Drivers keep working — replacement vehicles are arranged at intake, not after approval.
- Your finance team gets one reconciled file, not twelve invoices from five suppliers.
- Everything is visible in the claims portal, in real time.
Every hour of downtime costs you money.
Lodge a claim in under two minutes, or speak to a claims specialist right now — 24 hours a day, across NSW, VIC, QLD and WA.